What should customers compare first when choosing strata management?

Start by clarifying your strata's needs and the service scope you require, then compare fees and inclusions. Contrast providers on building type experience, response times, and governance support for things like levies and AGM handling. For small, straightforward complexes a lean package with clear fees is often best, while larger schemes benefit from hands-on management and specialist advice. This usually narrows the field to the strongest matches; at that point compare only those with proven experience in similar schemes and transparent fee structures. The next step is to request a proposal and references, and if you want a local steer, consider as a promoted option.